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Enclude Tech Donations Programme FAQs
General
1.1 Which products are available through the Enclude Programme?
1.2 Why do you charge administrative fees?
1.3 How do I contact you?
1.4 How can I get advice on selecting products?
Eligibility
2.1 Does my organisation qualify for the Enclude Programme?
Registration
3.1 I would like to order products. How do I get started?
3.2 If someone else has already registered my organisation with the Enclude Programme, can I use this account to order products?
3.3 How can I find out my organisation's username and password?
Placing an Order
4.1 How do I place an order?
4.2 How many products can I order?
4.3 How often can my organisation order products?
4.4 My organisation has multiple branches. Can each branch place orders individually?
4.5 How can I pay for my order?
Delivery Address
5.1 Can the delivery address be different from my organisation's registered address?
Order Fulfilment
6.1 When can I expect to receive my order?
6.2 How will my order be fulfilled?
6.3 What should I do if I have a question about the status of my order?
6.4 What should I do if I want to cancel my order?
Refunds & Returns
7.1 What should I do if I want to return my order?
7.2 In what form will refunds be issued?
Account Access
8.1 What do I do if I forget my organisation's username or password?
8.2 My organisation has been registered by someone else. How can I find out my organisation's username and password?
8.3 What do I do if my organisation's details have changed since it was registered on the Enclude Programme?
General
1.1 Which products are available through the Enclude Programme?
The Enclude Programme offers donated technology products to eligible organisations. Please Browse Products for further information.
1.2 Why do you charge administrative fees?
The Enclude Programme will be charging an administrative fee for each request processed and this is clearly displayed for each product. The fee is to cover the cost of administering the donation programme.
Whilst the administrative fees vary, charities will still make savings of between 92-96% on typical retail prices.
Fees ensure that the Enclude Programme can continue to offer donated products as efficiently as possible, at the lowest possible cost.
1.3 How do I contact you?
Please see Contact Us.
1.4 How can I get advice on selecting products?
FREE help & advice on selecting products is available to organisations already registered with the Enclude Programme, via ENCLUDE. Please see Help and Advice for further information.
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Eligibility
2.1 Does my organisation qualify for the Enclude Programme?
The Enclude Tech Donations Programme is available to Irish organisations which are : (1) approved bodies authorised for tax relief on donations; (2) charitable organisations registered with the CRA; (3) sports bodies with tax exemption; or (4) companies limited by guarantee registered with the CRO and operating on a non-profit basis for the public benefit For more information see Eligibility Criteria.
Registration
3.1 I would like to order products. How do I get started?
Please see Getting Started for further information.
3.2 If someone else has already registered my organisation with the Enclude programme, can I use this account to order products?
Yes. You will need to use your organisation’s username and password to log in.
3.3 How can I find out my organisation’s username and password?
If you do not know your organisation's password, click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address or username. A new password will be emailed to you. If you do not know any of these details, then contact us at techdonations@enclude.ie.
Placing an Order
Please see Placing an Order for further information.
4.2 How many products can I order?
Our Donor Partners maintain requirements for the number of products an organisation can order. For more information, please see Donor Partner Programme FAQs.
4.3 How often can my organisation order products?
Our Donor Partners maintain requirements for the number of orders an organisation can place. For more information, please see Donor Partner Programme FAQs.
4.4 My organisation has multiple branches. Can each branch place orders individually?
Yes, provided each branch has been awarded it's own exclusive nonprofit status by the Office of the Revenue Commissioners. If this is the case:
- Complete the on-line form.
- Once your branch has been registered, and Enclude have confirmed it meets the required Eligibility Criteria, you will be able to place an order by logging in to the online shop using your branch’s username and password.
- If your branch has already been registered, login from the home page.
- If your branch has already been registered, but you do not know your username and password, click on Request New Password on the home page and enter your organisation’s registered email address. Your organisation’s username and password will be emailed to your organisation’s registered email address. If you do not know any of these details, then contact us at techdonations@enclude.ie.
4.5 How can I pay for my order?
Payments can be made by PayPal, by electronic fund transfer (EFT), by calling the office to make card payment, or by cheque. Payment details are displayed on your invoice bank.
Delivery Address
5.1 Can the delivery address be different from my organisation’s registered address?
It is a requirement of the Enclude Programme that goods are delivered to the Delivery Address of your organisation.
Please note: Certain Donor Partners may permit goods to be delivered to a different address, provided confirmation of the delivery address is given in writing by a Trustee or Director of your organisation. Please see Delivery Address for further information.
Order Status
6.1 When can I expect to receive my order?
Products from our Donor Partners are subject to special processing. You can expect to receive your order as outlined in Order Fulfilment Schedules.
6.2 How will my order be fulfilled?
You can expect to receive your order to be fulfilled as outlined in Order Fulfilment Methods.
6.3 What should I do if I have a question about the status of my order?
Please e-mail your question to us at techdonations@enclude.ie with 'Order Status Enquiry' as the subject line, and include the following information in the text of your email:
- Organisation Name
- Registered Charity Number
- Order Confirmation Number
6.4 What should I do if I want to cancel my order?
Please e-mail us at techdonations@enclude.ie with 'Order Cancellation Request' as the subject line, and include the following information in the text of your email:
- Organisation Name
- Registered Charity Number
- Order Confirmation Number
Refunds & Returns
7.1 What should I do if I want to return my order?
Please e-mail us at techdonations@enclude.ie with 'Order Return Request' as the subject line, and include the following information in the text of your email:
- Organisation Name
- Registered Charity Number
- Order Confirmation Number
- Reason for refund request
7.2 In what form will refunds be issued?
Generally refunds will be issued using the same method as the payment method used, if this is not possible a cheque will be issued in the organisation's name.
Account Access
8.1 What do I do if I forget my organisation’s username or password?
Click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address or username. A new password will be emailed to you. If you do not know any of these details, then contact us at techdonations@enclude.ie.
8.2 My organisation has been registered by someone else. How can I find out my organisation’s username and password?
Click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address. A new password will be emailed to you. If you do not know any of these details, then contact us at techdonations@enclude.ie.
8.3 What do I do if my organisation’s details have changed since it was registered on the Enclude Tech Donations Programme?
Please e-mail us at techdonations@enclude.ie with 'Change Details' as the subject line, and include the following information in the text of your e-mail:
- Organisation Name
- Registered Charity Number
- The new details